terms and services

These general conditions cover the offer and services provided byJumpaty on its website jumpaty.shop (hereinafter referred to as “E-commerce site”).

The offer is non-binding. By accepting (in writing or electronically) or using the service, the client (hereinafter “the client”) accepts the general conditions, including other integral parts (in particular the code of conduct, price list, and payment conditions) of the contract withJumpaty.

**2. Services and Rights ofJumpaty**

**2.1.**Jumpaty offers internet hosting services and domain name sales under the conditions of the chosen hosting plan.Jumpaty provides services within its available operational framework.Jumpaty may use third parties to provide the service.

**2.2.**Jumpaty can adapt the service for factual reasons. Changes to the service take effect by informing the client by letter, email, or other appropriate means. Clients approve the version in effect at any given time by using the service. Article 4.3 applies to price increases.

**2.3.** If a competent authority reports the illegal use of the service byJumpaty, if such use is evident, or if there is a relevant suspicion of such use, particularly based on a third-party indication,Jumpaty can require the client to use the service in accordance with the contract, suspend the service for an indefinite period, and/or terminate the contract with immediate effect without compensation. Other measures byJumpaty in the case of illegal use of the service or a similar suspicion are reserved.Jumpaty may take the same measures if the client disregards the contractual provisions.

**2.4.**Jumpaty acquires an internet domain name upon request. The holder benefits from exclusive and personal use of the registered domain name during its validity period. (Cf. Article 23 of the naming decision)

**2.5.**Jumpaty can be contacted through the means provided on the contact page of its e-commerce site.Jumpaty commits to updating this information within 24 hours in case of changes.

**2.6.** The services offered byJumpaty are not geographically limited and can be ordered internationally.

**3. Client Responsibility and Obligations**

**3.1.** The client is responsible for the information (language, images, sounds, computer programs, databases, audio/video files, etc.) that they and third parties communicate withJumpaty, transmit or exploit with their consent, disseminate, or make available for consultation. The client is also responsible for links to such information.

**3.2.** The uploading or installation of scripts redirecting to illegal information (especially depictions of violence, pornography, discrimination, calls for violence or crimes, gambling, copyright violations, trademark rights, or other intellectual property rights violations, personality violations, unsolicited mass mailings, etc.) and harassment are prohibited. The client acknowledges the code of conduct, general conditions, and usage provisions communicated appropriately byJumpaty (especially on theJumpaty website or by email). The client must observe netiquettes.

**3.3.** The legal prescriptions of Morocco and abroad must be observed when using the service.

**3.4.** The client is responsible for commissioning the information.

**3.5.** IfJumpaty registers an internet domain name for the client, the client acknowledges the contractual conditions of the registration office responsible for assigning the domain name. The client has no claim againstJumpaty regarding domain name acquisition. In no case isJumpaty responsible for registration in online or offline directories and member lists, etc. The client bears the registration costs.

**3.6.** The client ensures that user identification and password are not known to others and that this information is not made accessible.

**3.7.** The client commits not to send mass emails to people who have not requested them (“Junk mail” or “Spamming”). Any unsolicited email by recipients is strictly prohibited. A spam complaint from a user will result in the suspension of the hosting contract. This also includes SPAM via a misconfigured script on the client’s website, allowing external access to its features from the server.

**3.8.** The client can create and execute dynamic scripts (PHP, MySQL, etc.) on their own hosting space. This use must be reasonable. To provide quality service, we reserve the right to suspend sites using scripts that consume a large percentage of system resources, endangering the proper functioning of the hosting server.

**3.9.** Uploading malware, files containing viruses, or malicious scripts is strictly prohibited. If such files are detected,Jumpaty can suspend the service for an indefinite period and/or terminate the contract with immediate effect without compensation. This measure also applies if malicious files injected by hackers are detected from unsecured scripts, CMS, modules, and plugins not updated on the client’s hosting package.

**4. Billing and Payment Conditions**

**4.1.**Jumpaty services are prepaid; the client must make the payment before the service activation.

**4.2.** In case of delayed payment for renewal,Jumpaty can suspend the service operation and/or terminate the contract with immediate effect without compensation.

**4.3.**Jumpaty reserves the right to modify prices at any time.Jumpaty announces any price increases in time, allowing the client to dissolve the contract during the notice period. Without written termination during this period, the changes are considered accepted by the client.

**4.4.** To pay for an order by credit card, the client must choose a payment method from those offered byJumpaty on the Order Form (Visa, MasterCard, MasterCard, or CMI). Payment by Moroccan credit card is secured by Maroc Telecommerce, offering a fully secure payment service. The payment operation is carried out on the MTC secure platform, and the client’s banking data does not pass throughJumpaty’s computer system and is not disclosed toJumpaty or its staff.Jumpaty cannot be held responsible for this, which the client expressly acknowledges and accepts without reservation, according to Article 30 of Law 31-08. The client guaranteesJumpaty that they have the necessary authorizations to use the chosen payment method when validating their order. In case of payment by credit card, the provisions related to the fraudulent use of the payment method provided in the agreements between the client and the card issuer on one hand, and betweenJumpaty and its bank on the other hand apply.

**4.5.** The client must ensure the conformity of the activated products following their order. If after processing the order they receive a service not compliant with the ordered one, they must contactJumpaty’s sales department within 48 hours after service activation to replace the delivered service with the originally desired one. Any complaint made after this period will be rejected, andJumpaty will be exempt from any responsibility.

**5. Warranty and Liability**

**5.1.Jumpaty Warranty and Liability**

**5.1.1.**Jumpaty does not guarantee the uninterrupted operation of the service.Jumpaty cannot guarantee uninterrupted service, service at a specific time, or the quality of stored and transmitted data.Jumpaty is not responsible for the accidental publication of data, its deterioration, or deletion.

**5.1.2.**Jumpaty is not responsible for claims or damages incurred by the client or their clients, particularly damages due to data loss, inability to access the internet, send, or receive information.

**5.1.3.**Jumpaty cannot be held responsible for fraudulent use and damages by third parties, security defects in the telecommunications and internet network, or repair and support service costs.

**5.1.4.**Jumpaty is not responsible for operational interruptions for repair, maintenance, new technology introduction, or similar purposes.

**5.2. Client Warranty and Liability**

**5.2.1.** The client is responsible toJumpaty for any damages related to the violation of their responsibilities and contractual obligations.

**5.2.2.** IfJumpaty, an executive member, manager, or employee ofJumpaty is prosecuted criminally, civilly, or administratively for the illegality of the information provided by the client and/or is held accountable, the client is responsible for the damage. Claims for moral damages are reserved.

**5.2.3.**Jumpaty is only responsible for fulfilling its obligations if no force majeure event hinders them.

**6. Personal Data Protection**

The parties commit to taking all necessary measures to ensure that any personal data processing carried out under this agreement complies with Law No. 09-08 on the protection of individuals regarding personal data processing and its application texts.

**7. Confidentiality**

The parties treat all information that is not known to or accessible to everyone as confidential. In case of doubt, information should be treated as confidential. This confidentiality obligation exists before the contract conclusion and extends beyond the contract’s end.

**8. Contract Duration and Termination**

**8.1.**Jumpaty guarantees (according to Chapter 5) the contract duration for a monthly, quarterly, semi-annual, or annual period, depending on the product type and the expiration period chosen by the client when ordering.

**8.2.** The contract between the client andJumpaty can be terminated in writing by either party with a 30-day notice period before the contract’s end.

**8.3.**Jumpaty can terminate the contract with immediate effect without compensation if bankruptcy or insolvency proceedings are initiated against the client, in case of illegal use or following a competent authority’s report (see Article 2.3).

**8.4.** The client can request the cancellation of their order at any time before receiving confirmation of their service activation. Jumpaty reserves the right to refuse this cancellation request if the installation process has already started. If Jumpaty accepts this request, the payment made will not be refunded but will be credited to the client’s account for future orders.

**9. In case of navigation problems on the e-commerce site, you can contact Jumpaty directly at +212 5666 15 432